Clinical Protocol Training is the focal point of this course. Diving deeper into telephone nurse triage, we take a closer look at how to become a more efficient telephone triage nurse and the triage protocol guidelines. Each of the videos listed in Course 2 provide a visually stimulating training approach. Protocols help ensure a patient’s safety with the highest level of care. For that reason, it is important to have an understanding of clinical protocols and how to utilize them adequately.