In this course, we will apply the 10 Critical Steps of a Triage Call, from Course 2, to various case studies. Each Critical Step in the process has a purpose, and it is important not to skip over any of them. Doing so may result in your patient not getting the right level of care based on their symptoms and medical history. With practice, you will discover which steps are brief and take only a minute, and which steps may take you longer to complete. The case studies in this course will present you with the opportunity to see detailed examples of how to apply each of the Critical Steps of a Triage Call to a patient’s unique situation.